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Frequently Asked Questions
Listing FAQs
 | Question: I want to add my company to the directory. Is it free? Are there any charges if someone books my services through Tripcook.com?
Answer: Listing on Tripcook is free. There is no charge when Tripcook's visitors are directed to your website. Customers looking for reputable travel companies on Tripcook will be able to see your company profile and send you booking requests directly. We are not involved in any transactions between customers and travel companies and we charge no commissions.
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| | Question: I found my company on Tripcook though I never added it. Why?
Answer: The team of editors on Tripcook constantly works to improve our visitors experience and supply them with fresh information about travel companies worldwide. Your company could have been listed through this process. You can get control of the existing company profile to add/modify information using the Listing Transfer process. It is simple and free-of-charge.
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| | Question: I added my travel company, it was approved and I received an approval email. Why is my company profile not visible?
Answer: Every time you make changes to your company profile after the approval, the profile goes offline and it needs to be approved again. This is done only to ensure quality of our listings. Secondary approval does not take long and your profile will be visible again soon.
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| | Question: Why is my company listed below other companies in the category? Can I get on top?
Answer: Tripcook uses its own ShowRank technology to rank company profiles. The ShowRank is calculated based on many factors, including Travel Rating, profile completeness, availability of travel products, and visitor reviews. You can leapfrog competition by making your company profile as complete and thorough as possible.
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Rating FAQs
| | Question: I want a Travel Company Rating. Is it free?
Answer: It can be free or paid. A free Travel Company Rating (TCR) is assigned at the discretion of the Tripcook editors to certain travel companies that are commonly considered as being an exceptional value to the travelers. Generally, in order to obtain the rating, you need to complete our Travel Rating Questionnaire and pay the Annual Rating Fee (see more informaton on How to Get Travel Rating).
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Legal FAQs
| | Question: I found my travel company listed on Tripcook, but I did not request it. Are you sure you can do that?
Answer: Company profiles listed on Tripcook.com come from two different sources. Most are registered users and companies and they edit their own profiles. Other company profiles listed on Tripcook have been added by our development team and the data was obtained from open public sources. These may include search engines, web directories, travel websites, guidebooks, and other publicly available sources of information which are not subject to legal protection or confidentiality clauses. By using publicly available information we do not infringe any privacy rights, and we are not obligated to seek permission to publish such data on our website.
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| | Question: I want my company listing removed from Tripcook. What should I do?
Answer: Tripcook.com has been created for travel consumers as we believe that people deserve fair and unbiased travel advice and are interested in sharing their opinions on the quality of services or products provided. Tripcook believes that travelers have the right to obtain as much information about existing travel providers globally as possible, and customers are genuinely interested in avoiding poor service, mistreatment or fraud. Tripcook believes that removal of a legitimate company/listing from the website will deprive our visitors of valuable consumer information. We might remove your listing if you provide a good explanation and we do that only at our own discretion.
Please contact us and list your reasons why you are not ready to share information about your travel business with consumers.
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