«Visit Almaty»
Payments and refund policies of travel company «Visit Almaty». Read to understand why working with us is safe, how you can be sure that at all moments your money and travel plans are under your control.
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Payment and Refund Policies of «Visit Almaty» travel company

«Visit Almaty» uses standardized payment and refund policies that are typical for the travel industry and inbound tourism companies in our region. These policies are designed to ensure that the payment process is safe and secure for the client, and that a timely delivery of funds is effected to ensure highest quality of service.

A. Individual travellers, FIT, small groups

For individual travellers and small groups under five people, the below rules are applied:

1. In order to firmly book a tour or travel service with «Visit Almaty», a Client must make an advanced payment. The amount of advanced payment is negotiated via correspondence with «Visit Almaty» and typically, equals 50% of the total price for the tour/service.

2. Advance payment must be received by «Visit Almaty» not later than 14 days before the arrival of guests to the country or the date when paid services must be delivered by «Visit Almaty», such as, for example, purchase of air tickets, reservation of ground transport or car hire, booking of hotels etc.

3. A paid tour or travel service can be cancelled without any penalty or fee (except for bank costs related to refund or return of funds) not later than one week (7 calendar days) prior to the commencement of such tour or service. If the tour or service is cancelled later than the above stated term, «Visit Almaty» reserves the right to apply its fees and commissions to cover the cost of delivered services. The actual amount of such fees and commissions is conveyed to the Client by correspondence. 4. The remaining amount due to «Visit Almaty» for the tour or travel service must be received by «Visit Almaty» not later than 3 business days before the commencement of the tour or travel service.

B. Group travellers

The term Group Travellers applies to groups of travellers over five people:

1. In order to firmly book a tour or travel service with «Visit Almaty», a Client must make an advanced payment. The amount of advanced payment is negotiated via correspondence with «Visit Almaty» and typically, equals 50% of the total price for the tour/service.

2. Advance payment must be received by «Visit Almaty» not later than 30 days before the arrival of guests to the country or the date when paid services must be delivered by «Visit Almaty», such as, for example, purchase of air tickets, reservation of ground transport or car hire, booking of hotels etc.

3. A paid tour or travel service can be cancelled without any penalty or fee (except for bank costs related to refund or return of funds) not later than 14 calendar days prior to the commencement of such tour or service. If the tour or service is cancelled later than the above stated term, «Visit Almaty» reserves the right to apply its fees and commissions to cover the cost of delivered services. The actual amount of such fees and commissions is conveyed to the Client by correspondence.

4. The remaining amount due to «Visit Almaty» for the tour or travel service must be received by «Visit Almaty» not later than 7 business days before the commencement of the tour or travel service.
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